Terms & Conditions

No. 53 Salon strive to maintain safety and fairness at all times.  Thank you for your support and understanding, we truly value our customers and appreciate their cooperation when booking a service with No. 53 Salon.

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"you" "they" “them” - The client (either the person paying for or receiving the treatment.)

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"we" "our" "us" - The business (No. 53 Salon)

 

1.) Patch Tests:

We strive to maintain high standards and care for all customers, therefore:

1. You must have a patch test a minimum of 48 hours prior to any chemical hair or beauty service or any treatment we deem to require a patch test.

2. We cannot accept customers that have not had a patch test at No.53 Salon, even if they have had a patch test elsewhere.

3. We reserve the right to cancel an appointment that has not had a patch test within the required time limit.

4. You will not be eligible for a refund if a patch test has not been carried out before the treatment.

5. It is the client's responsibility to book and attend their patch test appointment or rebook if they have cancelled or rescheduled their appointment.

6. You will be subject to pay cancellation fees if your appointment is cancelled as a result of failure to have a patch test.

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2.) Before Your Appointment:

1. Please arrive with clean skin for all appointments, especially for intimate waxing. 

2. Clean hair ensures your appointment time can be used effectively. If hair needs washing before your treatment can start, there may not be enough time to complete the service.

3. Arriving late will reduce your appointment time and may prevent us from completing the full service. The full original price will still apply.

4. Arrive with clean, dry hair, skin, or lashes as required for your specific service. Contact us if you’re unsure.

5. Please remove all valuables, including jewellery, before your treatment. This keeps your items safe and prevents them from being damaged or caught during services.

6. Jewellery, accessories, and adornments may interfere with your treatment, so we recommend removing them upon arrival or leaving them at home.

7. Avoid wearing valuables or items susceptible to staining, as chemicals and products used in the salon may cause damage if they come into contact with them.

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3.) New Treatments and Follow Up Appointments:

1. We do not work over certain treatments performed by another technician or salon to ensure hygiene, safety, risk management, and service quality standards are met. This is mostly applicable to beauty treatments but may extend to other services.

2. Certain treatments carried out by another salon must be removed before your appointment can commence. You may need to prebook additional time to allow us to remove another technician’s work if required.

3. If cleaning is required before your treatment can commence (e.g., your lashes are covered with products or your hair is excessively dirty), this time may be taken out of your appointment and may not allow us to complete your service fully.

4. If we are unable to carry out a treatment because we cannot work in the area, we reserve the right to cancel or reschedule your appointment. You may be subject to a charge or fee in this case.

5. Follow-up appointments, such as infills, must be carried out within the stipulated follow-up window. Bookings made after this time may be treated as a new service.

6. Lash infills: You must have a minimum of 50% of your lash extensions to qualify. Lash infills after 4 weeks must be booked as a new set to ensure we have sufficient time to carry out the treatment.

7. Nail extension infills: If you have more than three nail extensions missing, you may be required to book a full new set to ensure there is enough time to reapply new extensions.

8. We reserve the right to cancel an appointment if, in our professional judgment, a treatment is unsuitable. This includes, but is not limited to: active breakouts, skin conditions, allergies, broken skin, or excessively weak or damaged treatment areas.

9. If you attend your appointment and we are unable to proceed for these reasons, a penalty charge may apply.

 

4.) Cancellations and Appointment Changes:

1. Changes to your appointment must be made at least 24 hours in advance to avoid additional charges.

2. No-shows will be charged 50% of the total appointment cost.

3. Late cancellations will be charged 30% of the total treatment cost.

4. After three no-shows, all future services must be paid upfront.

5. Prepaid appointments can be rescheduled but are non-refundable and remain subject to our cancellation policies.

6. If you do not confirm your appointment, we reserve the right to cancel it.

7. While we will do our best to keep your original appointment, we reserve the right to change or cancel it due to unforeseen circumstances. No compensation or discounts will be offered in this case.

 

5.) Refunds and Payments:

1. We operate a no-refund policy. All services and purchases are final.

2. You are liable to pay the full cost of any services received.

3. We reserve the right to take payment from any cards on file for any unsettled balances, including late fees and cancellations.

4. It is your responsibility to change the card you secured your booking with to ensure the correct card is used for any payments.

5. Failure to make payment will result in being unable to book an appointment until any outstanding balances have been settled, and you may be required to pay for future appointments upfront.

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6.) Service Issues and Complaints:

1. Complaints or concerns must be submitted directly to the salon.

2. If you are unhappy with any aspect of your service, please contact us within 72 hours so we can investigate and, where appropriate, offer a suitable remedy.

3. Any issues reported more than 7 days after a treatment will not be eligible for a remedy, unless agreed by the Director.

4. To receive any remedial action, you must attend the salon within 48 hours of reporting the issue.

5. Remedial action will be offered at the Director’s discretion to resolve reasonable issues or problems.

6. A maximum of one remedy will be offered per service not carried out in full, unless otherwise agreed by the Director.

 

7.) Gift Vouchers:

1. Vouchers are valid for 6 months from the date of issue.

2. Voucher expiry dates are stated on the voucher and cannot be extended under any circumstances.

3. Voucher redemption is subject to availability. We advise booking your appointment as soon as possible to avoid disappointment.

4. Voucher extensions will only be offered if we have had to reschedule or cancel your appointment and we have been unable to offer you a replacement appointment within a reasonable timeframe.

 

8.) Risk:

1. We hold no responsibility for reactions to products we use providing we have maintained a duty of care and taken reasonable precautions i.e. carrying out a patch test.

2. There is always a risk or possibility that you may develop an unforeseen reaction to products used due to a number of reasons out of our control. We cannot accept liability for reactions if we have taken appropriate precautions.

3. If you have a known allergy please make us aware before you book your appointment so we can advise you of the best action, as we cannot guarantee a safe environment in some cases e.g. severe dust or nut allergies. We can only manage relevant allergies to chemical products used in our treatments.

4. In the case of an allergic reaction we advise you to seek professional medical advice, and ensure you make us aware so we can take precautions should you have further treatments with us.

5. Please inform us of any relevant health or medical conditions prior to your appointment.

6. If you are unwell, please reschedule for another time to ensure the safety of our staff is upheld.

7. For health and safety reasons, we may be unable to accommodate children, pets, or additional guests in the salon during your appointment. This is especially important during busy periods, and we reserve the right to turn clients away if this policy is not adhered to. Please contact us in advance to confirm whether bringing a guest is permitted.

8. Please note that we cannot accept responsibility for valuables brought into the salon. To reduce the risk of damage, loss, or theft, we kindly recommend leaving valuables at home.

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9.) Ettiquite:

1. We operate a zero tolerance policy for inappropriate behaviour towards our staff or customers. Respect and appropriate communication is expected at all times.